Peapod Digital Labs - Service Blueprint Creation
Goals
Document how the backend order management system enables the customer and associate actions so the team can identify areas of opportunity as the entire system is redesigned.
Methods
Facilitated real-time, collaborative, remote working sessions through Miro (digital whiteboard tool)
Work Partners
3 UX Designers
1 UX Design Manager
5 cross-functional Product Managers
3+ front-end and back-end engineers
My Role
Identified a gap in knowledge and documentation.
Facilitated about 4, 1-3 hour working sessions with the team to document the backend links to the frontend processes.
Created the service blueprint.
Deliverable - Service Blueprint Creation
